AI-Powered Governance Intelligence Platform · DFPLE · HPHF
WAR ROOM
LIVE OPS
ACTIVATION:
ESCALATION
ICCC · 25+ Integrated Services · DFPLE · PGR · Global Reference Implementation
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Shift Commander
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SC
🔴
P1 ESCALATION — MCI: Mass Casualty RTA · Muscat Expressway Km 42 · 5 EMS dispatched · PGR War Room activated · RED notification issued · ZKP entitlement auto-triggered for affected cohorts · Surge protocol active
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M01 · Risk Intelligence Matrix — 5×5 LIVE
RareUnlikelyPossibleLikelyAlmost Certain
← Likelihood →   ↑ Consequence ↑
M02 · National KPIs — NCEHRM LIVE
Active Incidents
73
all 11 govs.
▲
P1 Critical
3
immediate
●
EMS Deployed
19
of 26 fleet
—
ACD Queue
14
avg 2m 18s
▲
Avg Response
8m 42s
target <8 min
▲
Clearance Rate
91%
last 60 min
▲
NEMT / Air Amb.
2
active transfers
—
Nat. Surge Cap.
78%
hospitals avg
▲
M03 · ERCC · ACD Call Centre SLA BREACH
7
Live Calls
14
Queued
11
Agents On
3m 12s
Avg Handle
4.2%
Abandon %
84%
SLA <20s
M04 · 🤖 Whisper AI: 7 live · 342 archived · GPU A100 ×4
91%
Ans <20s
78%
FCR Rate
4m 32s
AHT
4.3/5
CSAT
IVR Call Flow — Today
1,284
Inbound
100%
›
312
IVR Self
24.3%
›
932
ACD Routed
72.6%
›
891
Answered
95.6%
›
743
Dispatched
83.4%
›
41
Abandoned
3.2%
Agent Status — 12 Live
Hassan A.
ON CALL
08:42
Salma N.
ON CALL
04:17
Omar K.
READY
—
Fatma R.
WRAPUP
01:33
Khalid S.
ON CALL
12:05
Maryam H.
READY
—
Ahmed B.
BREAK
05:11
Nadia Al-F
READY
—
Saif M.
ON CALL
02:54
Aisha Q.
READY
—
Yousuf T.
OFFLINE
—
Layla Z.
READY
—
M05 · Incident Type Distribution LIVE
Cardiac / Stroke
38%
Road Traffic Accident
24%
Respiratory
17%
Trauma / Falls
13%
Other / Environmental
8%
M08 · Governorates — Incident Ranking
M09 · GOV EOC Status — 11 Nodes LIVE
M10 · Blood Bank — National Stock 2 LOW
M11 · Disease Surveillance — Tarassud+ 4 ACTIVE
M12 · ECCC Phase Tracker M6 of M24
M1-M3✓
M4-M6▶
Ph.1 Rem.
Phase 2 · M13–M24
M1M6◀NOWM12M18M24
M13 · Alerts Feed — NCEHRM
Mass Casualty — Muscat Expressway Km 42
08:41 · P1 · ESCALATION · Civil Defence + MOH
Heat Advisory — Dhofar 47°C Extreme
08:38 · NMHEWS · Pre-position EMS now
ICU Critical — Royal Hospital 92% ED
08:35 · AlShifa FHIR · Surge protocol active
ACD SLA Breach — 14 callers >3min
08:29 · ACD Avaya · Escalated to SC
Foodborne Cluster ×12 — Muscat
08:25 · Tarassud+ · Surveillance alert
Chemical Exposure — Rusayl Industrial
08:22 · P2 · HAZMAT en route ETA 8min
AlShifa HIS API Restored — 42ms
07:58 · FHIR R4 · All endpoints green
Incidents
Resources
Hazards/AQI
Weather
SDG/PGR
M07 · GIS Situational Awareness · 11 Governorates · ArcGIS · 5s GPS refresh
Density:
0──30+
P1 P2 EMS HAZ
—
Incidents—
P1 Critical—
Population—
EMS Units—
Avg Response—
AQI—
SDG-3 Score—
LIVE ALERTS
🔴 P1 ESCALATION — Mass Casualty RTA · Muscat Expressway Km 42 · 5 EMS + Civil Defence · MOH NCEHRM activated · Surge protocol
⚠ Heat Advisory — Dhofar 47°C Extreme · NMHEWS alert · Pre-position EMS units immediately · Salalah Hospital surge active
🔴 P1 — Cardiac Arrest · Al Suwaiq Hospital · AMB-B01 on scene · AI transcript: INC-2841 linked
⚠ ACD SLA Breach — 14 callers >3min · ERCC supervisor notified · 11 agents on duty · Avaya platform
🔬 Tarassud+ — Foodborne cluster ×12 · Muscat multiple sites · Disease surveillance active · MOH alert issued
ℹ NEMT Transfer — REF-0412 · Royal→Khoula · Air ambulance CAA cleared · ETA 12min
ℹ CDAA GPS degraded · Civil Defence tracking impacted · Manual reporting activated · SIEM alert raised
✓ AlShifa HIS FHIR R4 restored · 42ms · All 87 hospitals online · Bed data syncing
🏛 PGR DFPLE — 2.4M citizen profiles active · 94.2% entitlement delivery · Zero-knowledge proofs enabled
🏛 PGR War Room — M01–M29 · 25+ DFPLE Services Active · One Health · Livelihood · PHR · ZKP entitlement · 5Cs · HPHF · Global Reference Implementation
🔴 P1 ESCALATION — Mass Casualty RTA · Muscat Expressway Km 42 · 5 EMS + Civil Defence · MOH NCEHRM activated · Surge protocol
⚠ Heat Advisory — Dhofar 47°C Extreme · NMHEWS alert · Pre-position EMS units immediately · Salalah Hospital surge active
🔴 P1 — Cardiac Arrest · Al Suwaiq Hospital · AMB-B01 on scene · AI transcript: INC-2841 linked
⚠ ACD SLA Breach — 14 callers >3min · ERCC supervisor notified · 11 agents on duty · Avaya platform
🔬 Tarassud+ — Foodborne cluster ×12 · Muscat multiple sites · Disease surveillance active · MOH alert issued
ℹ NEMT Transfer — REF-0412 · Royal→Khoula · Air ambulance CAA cleared · ETA 12min
ℹ CDAA GPS degraded · Civil Defence tracking impacted · Manual reporting activated · SIEM alert raised
✓ AlShifa HIS FHIR R4 restored · 42ms · All 87 hospitals online · Bed data syncing
🏛 PGR DFPLE — 2.4M citizen profiles active · 94.2% entitlement delivery · Zero-knowledge proofs enabled
M06 · Incident Queue — Digital Form 73
P1
Mass Casualty RTA
Muscat · Expressway Km 42
INC-2841 · MCI · 5 AMB + Civil Def.
LIVE
P1
Cardiac Arrest
Al Batinah N. · Al Suwaiq
INC-2838 · On scene · 2 AMB
ON SCN
P1
Structure Fire
Muscat · Mabella Industrial
INC-2835 · 2 AMB + Civil Def.
4:12
P2
Heat Exhaustion ×3
Dhofar · Port Area
INC-2833 · Natural Disaster · 1 AMB
7:05
P2
Chemical Exposure
Muscat · Rusayl Industrial
INC-2830 · HAZMAT · 3 AMB
ON SCN
P2
Foodborne Cluster ×12
Muscat · Multiple sites
INC-2827 · Infectious Disease
22:14
P2
Obstetric Emergency
Al Dakhiliyah · Nizwa
INC-2824 · EMS Dispatch · 1 AMB
11:00
P3
Respiratory Distress
Muscat · Khuwair
INC-2822 · En route · 1 AMB
3:40
P3
Trauma — Fall
Al Sharqiyah N. · Sur
INC-2819 · Construction site · 1 AMB
ON SCN
M14 · Healthcare Capacity — AlShifa HIS WATCH
Royal Hospital
Muscat · Disaster Team Active
ED 92%
ED
92%
ICU
78%
OT
60%
Surge
40%
Khoula Hospital
Muscat · Disaster Team Standby
ED 74%
ED
74%
ICU
55%
OT
45%
Surge
25%
Sohar Hospital
Al Batinah N.
ED 58%
ED
58%
ICU
40%
OT
38%
Surge
15%
Salalah Hospital
Dhofar · Heat protocol active
ED 69%
ED
69%
ICU
62%
OT
50%
Surge
30%
M15 · Environmental Monitoring — OpenIoT MQTT LIVE
142
AQI Index
Unhealthy
68
PM2.5
μg/m³
112
PM10
μg/m³
38°
Temp
Muscat
62%
Humidity
%RH
14
Wind
km/h NE
Good 0Moderate 50USG 100Unhealthy 150Hazardous
M16 · EMS Fleet — Nahr Al-Shifa GPS CDAA DEGRADED
19
Deployed
5
Available
2
Maint.
26
Fleet
AMB-M01
Expressway Km42 — MCI
DISP
AMB-M02
Mabella — Structure Fire
DISP
AMB-M03
Rusayl — HAZMAT P2
DISP
AMB-B01
Al Suwaiq — Cardiac
ON SCN
AMB-D01
Salalah — Heat ×3
DISP
AIR-01
Royal→Khoula NEMT
AIR
AMB-M04
Seeb Station — Standby
AVAIL
AMB-D02
Salalah Hospital
AVAIL
UNIT TYPE MISSION STATUS FUEL
AMB-M01ALS·3INC-2841ON SCN78%
AMB-M02ALS·3INC-2841ON SCN42%
AMB-M03BLS·2INC-2835EN RTE91%
AMB-D01ALS·3INC-2833EN RTE65%
AMB-B01BLS·2—STANDBY100%
AMB-K01ALS·3INC-2824EN RTE84%
M17 · NEMT · E-Referral · CAA Air Amb. 3 ACTIVE
REF-0412
Royal → Khoula · ICU transfer
Air ambulance · CAA cleared
12min
REF-0408
Sohar → Royal · Cardiac bypass
AMB-B02 · 210km route
38min
REF-0405
Nizwa → Salalah · Obstetric
AMB-D03 · MOD coordinating
55min
M18 · Predictive Intelligence — DFPLE AI 91.4% ACC
91.4%
AI Model Accuracy
+34%
Forecast Peak 14:00
4
Pre-Positioned Units
78
Risk Score · Muscat
Top Risk Predictions — Next 4h
01
RTA Surge — Muscat Expressway
84%
02
Heat Stress — Dhofar Outdoor
71%
03
Cardiac Events — Al Batinah
58%
04
Drowning — Sharqiyah Coastal
42%
05
Industrial Accident — Rusayl
29%
06
Respiratory — Muscat AQI
18%
Data Feed Status — Predictive Inputs
NMHEWS Meteorology30min · 24 stationsACTIVE
NCSI Civil Registry6h · 4.8M recordsSYNC
AlShifa HIS15min · Hist. EHRsACTIVE
Civil Defence GPSReal-time · Live telm.PARTIAL
GIS Platform (ArcGIS)1h · POI, roadsACTIVE
M19 · 15-KPI Register — 7 Domains 3 BREACH
M20 · Weather — CAA · NMHEWS
Muscat
38°
Haze·Dust
Dhofar
47°
⚠Extreme
Batinah
36°
Humid
Wusta
41°
Dust Risk
M21 · Nat. Preparedness — IHR · GHSA · WHO EOC
M22 · Infra Health — K8s · SAN · DR Site 99.6%
21/21
K8s Nodes
99.6%
Platform SLA
WARM
DR Site
100TB
SAN Used 38%
A100×4
GPU Whisper
<60s
DB Failover
M23 · PGR · DFPLE · Citizen Services 400+ SERVICES
2.4M
Active Profiles (NCSI)
400+
Govt. Services Live
94.2%
Entitlement Delivery
18.4K
Vulnerable Cohorts
ZKP
Zero-Knowledge Proof
5Cs
Coord·Comm·Collab
Service Domains — PGR · DFPLE
Health & Wellness
NCD · Maternal · Vax · 87 hospitals
142 active
Social Protection
CCT · Subsidies · Kind benefits
98.1% deliv.
Education & Skills
Certifications · Youth training
12.4K enrolled
Legal & Documentation
Birth certs · ID · Property
3.2K pending
Financial Inclusion
Microfinance · Insurance · SHG
8.1K active
Women Empowerment
SHG · Leadership · MSME
6.7K SHGs
Agriculture & Livelihoods
Crop insurance · Market access
22.8K farms
Housing & Urban
Urban services · Utilities
97.4% covered
Environment & Climate
Clean energy · Waste · Carbon
SDG13: 58%
Disaster & Emergency
NDRM · Flood · ECCC response
ACTIVE · P1
SDG Tracker — Localised (L-SDGs)
M26 · One Health — Human · Animal · Plant · Env LIVE
🧑 Human Health
NCD Prevalence28.4%
Vax Coverage91.2%
Maternal Deaths12/100K
Under-5 Mortality8.2/1K
🐄 Animal Health
Disease Alerts2 active
Vet Coverage78.4%
Livestock Reg.148K
Zoonotic RiskLOW
🌾 Plant / Agriculture
Crop Disease Alerts1 advisory
Pest RiskLOW
Irrigation Areas284K ha
Food Security Score82%
🌍 Environment
Water Quality Sites24/26 OK
Air Quality (AQI)142 USG
Soil Health SitesGOOD
Climate Risk ScoreMEDIUM
M27 · Livelihood & Entrepreneurship Ecosystem DFPLE
6.7K
Active SHGs
12.4K
Skill Certifications
$2.4M
Microfinance Disbursed
284
Start-ups Supported
94%
Buyback Assurance
18
IP Rights Filed
Women Entrepreneurs4,218 active+12% MoM
Youth Enrolled — DFPLE8,192 enrolledICFOSS/IIT
CSR / Grant FundsUSD 2.4MP-for-R
SST Deployment Iterations30-step · 20× fasterACTIVE
M28 · Population Health Registry (PHR) LIVE
2.4M
PHR Records
91.2%
Screening Coverage
18.4K
High-Risk Flagged
Door-step
Drug Delivery Active
40M
PoC Screening (Ref.)
11K
SHG Volunteers
M29 · Grievance Management · AI Routing
142
Open
87%
Resolved
94.1%
AI Route Acc.
4.1h
Avg Closure
M24 · System Integrations — FHIR · HL7 · REST 12/13
AlShifa HIS (87 hospitals)
42ms · FHIR R4 · 99.9%
ONLINE
Nahr Al-Shifa (EMS GPS)
38ms · REST · 99.8%
ONLINE
CDAA Civil Defence GPS
148ms · VPN · 97.2%
DEGRADED
NMHEWS Weather
29ms · WMO · 100%
ONLINE
NCSI Registry (DFPLE)
84ms · SOAP · SYNC
SYNCING
Tarassud+ Disease Surv.
88ms · FHIR · 99.7%
ONLINE
Blood Bank (HL7)
55ms · HL7 v2.x · 99.9%
ONLINE
E-Referral Platform
71ms · FHIR R4 · 99.8%
ONLINE
CAA Air Ambulance
95ms · REST · 99.5%
ONLINE
GIS · ArcGIS / WFS
29ms · WFS · 100%
ONLINE
ACD Avaya · ERCC
18ms · SIP/TLS · 100%
ONLINE
Q-LIK Analytics
140ms · ODBC · 99.4%
ONLINE
OpenIoT Env. (MQTT)
62ms · MQTT · 99.8%
ONLINE
M25 · Core Platform — IVR · ACD · CTI · SBC · HSM
IVR Engine (SIP · 64ch)
Active: 11 ch
ONLINE
ACD / Skill Router
Queue: 14 · 19 agents
ONLINE
CTI Middleware
Screen-pop · CRM sync
ONLINE
SBC · Dual-node HA
12ms · SIP/TLS
ONLINE
HSM — FIPS 140-2 Lvl 3
Key mgmt · PKI
ONLINE
Kubernetes · 21 Nodes
1 warn · 99.6% SLA
WARN
GIS:LIVE·5s
CDAA:DEGRADED
ERCC:11 agents·SIP
AlShifa:42ms·FHIR R4
NCSI:SYNCING
AI Whisper:GPU A100·ONLINE
K8s:21 nodes·99.6% SLA
DR:WARM·RPO<15m
PGR War Room · ICCC v3.0 · M01–M29 · 25+ Integrated Services · DFPLE · PGR · HPHF · ZKP · 5Cs · One Health · OpenIoT · Global Reference Implementation · Build 20250527